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Product Warranty

Warranty

• All products on the website have a warranty except accessories and attachments ( We will mention the warranty period on the product page ), presumptive age is different for some of the product pieces ( it differs from a piece to another of the product); the customer should review the product manual or manufacturing company’s website (if the product works with an electric charger, the warranty on this charger will be only 60 days, starting from customer’s product-receiving date). Though the corporation will work hard to supply the customer with spare-parts as possible.
• Warranty does not include technical damages caused by remissness or wrong usage or external effects that may affect the appliance or the product, as: dropping in water, hitting something affects its functionality, or being broken or being exposed to overheat; or any liquids and humidity.
• The importer or the agent –if available- will afford the maintenance expenses or replacing the product with one another during warranty phase. The customer must preserve the original bill during warranty phase. All product orders include a bill as an attachment (the customer will be informed about the address of the agent or the importer in KSA).

Importer or Agent Warranty

• If the warranty is provided by the importer of the agent, the customer has to contact them directly to get the warranty service they provide according to their terms and conditions.
• Warranty service provided by the importer or the agent, is not considered a responsibility of Gulf Computer Center.

Gulf Computer Center Warranty

Warranty service is provided to some products shown on the website by Gulf Computer Center, the policy applies as follows:

• All electrical appliances have a warranty, except accessories and attachments.
• Maintenance time is 14 days maximum; starting from the day we receive the product from the shipping company.
• To benefit from warranty service, the customer has to preserve the original bill and send it to us along with the product.
• The corporation has the right to keep the replaced parts during warranty phase.
• Warranty means the maintenance of the malfunction and not replacing the entire appliance, excepting from warranty service the failures caused by:

    1. Abusing the product or not being obliged to its usage instructions in the product’s user manual; or the instructions on the internet while activating the appliance.

    2. Breaks, hits, or exposing the device to any external factors such as liquids, humidity, or overheat or even to a high electric current.

    3. Attempts to fix or maintenance of the device by an unauthorized operators or using parts unapproved by Specifications and Standards.

    4. If there was any damage to the device’s serial number.

    5. Deleting operating system files or parts of the hard drive or defects caused by viruses.

    6. Damage of the battery or the charger as a result of overuse, which leads to device damage.

    7. Using a different battery or charger not in conformity with the device.

• Gulf Computer Center will not be responsible of losing any data may be stored or saved on any product which are being fixed or replaced.
• The customer has the right to have a temporary device or (1÷400) from the total product value in case being late to provide any spare-part or maintenance delay or while having a manufacturing malfunction in the product.
• The customer has the right to have a replacement product if available after paying for fair use*** or recovering the payment after deducting the amount of fair use***.
• The presumptive age differs for some pieces of each product, the customer should review the product’s user manual or visit the manufacturing company’s website on the internet.
• Fair usage cost is calculated by 5% from the total amount of the product on purchase every month starting from delivering the product to the customer by the shipping company, not exceeding 80% from the amount of the product.
• If the customer has asked for maintenance to a product has warranty service from Gulf Computer Center, we will afford the shipping cost and send the product again to the customer during warranty phase, on a condition that the damaged part must be in warranty phase; for details please review product’s manual or the manufacturing company’s website.

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